Press Release29/04/2022

New Board of Directors MCXess

Marcel has, together with Onno, Frank and the entire team, realised a worldwide phone number portfolio, easy to use and extensive call routing solutions and offered these online with real-time provisioning in a fully service portal where customers are in control.
The inbound telephony proposition is a healthy base, will remain an important pillar in the strategy of MCXess, and with the nomination of the Board of Directors a couple of new pillars will be added to the strategy and identity.

Use Case22/04/20220

Telephony Disaster Recovery

We all know how important being reachable is to your customer experience. And – with the pandemic and recent growth in number of ransomware attacks fresh in our memories – no person will doubt if a disaster can occur. However, a disaster recovery plan is still not available in many organizations. – We want to change that, so here is one!

Success Stories14/04/2022

Labelkeuring

We just wanted to be able to call out with our business number. Via Calling with MS Teams from MCXess, we can do that, and we have solved hybrid working as a bonus.

Wouter Blokhuis, Director Labelkeuring Read more

MCXess Microsoft Gold Featured N
Press Release10/04/2022

Why MCXess Became a Microsoft Gold Partner

The services from MCXess (Numbers, call routing and calling) already connected natively to MS Teams, but with this partnership MCXess wil be able to take a step further and support their customers with the implementation in the customer’s MS Teams environment.

Consult Flow
Use Case22/01/2022

Consult Call Flow

The Consulting Group template is one of the readily available templates in the Custom Package, this pre-built flow allows for an organization or group of people to provide their services by phone. The consulting features can be provided through any type of phone or number, for example using one of our premium-rate numbers.

ictual - success story
Success Stories19/12/2021

ictual

Logo-ictual

How perfect would it be if incoming calls could be routed automatically based on the planned roster? We have managed to realise exactly that by adding the services of MCXess to ours!

Andre Fruitman CEO, ictual and mijnDienstrooster.com Read more

Customer Satisfaction Survey
Use Case24/04/2021

Customer Satisfaction Survey

The Customer Satisfaction Survey is one of the templates available in Custom. It is a prebuild flow which can be used as a starting point for your own flow or as an example / inspiration for your own creation.

Acer Success Story with MCXess
Success Stories17/08/2020

Acer

Acer Logo

The partnership that allows us to control our customer contact in all European countries.

Darwin Castillo, Regional EMEA IT Coordinator South Europe, Acer. Read more