Blog

Press Release29/04/2022

Marcel has, together with Onno, Frank and the entire team, realised a worldwide phone number portfolio, easy to use and extensive call routing solutions and offered these online with real-time provisioning in a fully service portal where customers are in control.
The inbound telephony proposition is a healthy base, will remain an important pillar in the strategy of MCXess, and with the nomination of the Board of Directors a couple of new pillars will be added to the strategy and identity.

Use Case22/04/20220

We all know how important being reachable is to your customer experience. And – with the pandemic and recent growth in number of ransomware attacks fresh in our memories – no person will doubt if a disaster can occur. However, a disaster recovery plan is still not available in many organizations. – We want to change that, so here is one!

Success Stories14/04/2022

We just wanted to be able to call out with our business number. Via Calling with MS Teams from MCXess, we can do that, and we have solved hybrid working as a bonus.

Wouter Blokhuis, Director Labelkeuring Read more

Press Release10/04/2022

The services from MCXess (Numbers, call routing and calling) already connected natively to MS Teams, but with this partnership MCXess wil be able to take a step further and support their customers with the implementation in the customer’s MS Teams environment.

Hybrid is here to stay - How to Survive and Thrive in a Rapidly Changing Environment

Whitepaper23/03/20220

In this whitepaper we provide more details on why hybrid is important and how you will achieve a hybrid telephony architecture with MCXess while simplifying your architecture.

Use Case22/01/2022

The Consulting Group template is one of the readily available templates in the Custom Package, this pre-built flow allows for an organization or group of people to provide their services by phone. The consulting features can be provided through any type of phone or number, for example using one of our premium-rate numbers.

Success Stories19/12/2021

How perfect would it be if incoming calls could be routed automatically based on the planned roster? We have managed to realise exactly that by adding the services of MCXess to ours!

Andre Fruitman CEO, ictual and mijnDienstrooster.com Read more

Phone Numbers15/12/2021

Global With A Virtual Phone Number. How can you start to tackle the international market without actually setting up offices across the globe.

Phone Numbers12/11/2021

In this blog, we’ll be discussing Dutch premium rate numbers, including the 0900 prefix which is popular among businesses in the Netherlands, and why this number type may be right for you.

Call Routing23/10/2021

Call forwarding can improve a lot for small and medium business and for enterprises. Here is a quick overview.

Phone Numbers15/09/2021

What is a Dutch freephone number and when should you choose one? These are the questions addressed in this blog.

Phone Numbers30/08/2021

Is a Dutch national number the right number for you? We explore the pro’s and con’s in this article.

Phone Numbers30/07/2021

A Mobile number without SIM provides the advantages of a mobile number without the limitations of the SIM card. Here is how this could help.

Phone Numbers09/06/2021

Which number types are out there, what are the differences and how can you recognise them? Here is a cheat sheet.

Call Routing10/05/2021

Phone calls are valuable and effective means of customer service, but sometimes conversations may be misinterpreted. Read why call recording software is equally as valuable.

Use Case24/04/2021

The Customer Satisfaction Survey is one of the templates available in Custom. It is a prebuild flow which can be used as a starting point for your own flow or as an example / inspiration for your own creation.

Phone Numbers12/04/2021

Want to call it quits with your current telco, but keep your current number? Number porting makes it possible and here is how.

Phone Numbers03/03/2021

It might not be obvious but a virtual mobile number can help your business thrive. Here is why and how.

Phone Numbers09/02/2021

There are so many different types of numbers, and just as many reasons why you would opt for each one. But at a time where most businesses are looking to go global, appearing local could make you really stand out. Here is why a local phone number might be for you.