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Instantly available numbers and ready to use telephony applications

✓ Order & manage online!
✓ Phone numbers in 110+ countries
✓ Instantly live
Step 1: Choose your Communication Application
Step 1: Choose your Communication Application ✓
Number
Only
Application fee: € 0,- p/m

Application discount
  • First month no subscription fee
  • No setup costs
  • Free up/downgrades
A PHONE NUMBER OR SERVICE NUMBER, STRAIGHT FORWARD DELIVERED TO YOUR TARGET NUMBER

A (service)number with the possibility to adjust the destination number online and real-time. Choose a type of number (Freephone, Premium rate, Local, National or Universal) in your desired location and you are set.
  • Worldwide, pre-provisioned phone numbers in 110+ countries
  • Online reports
  • Accessible for your customer in a couple of clicks
  • Target number is online and real-time adjustable
Learn more about our (service) number coverage and information about the types of numbers.

Read more...

Connect
24/7
Application fee: € 35,- p/m

Application discount
  • First month no subscription fee
  • No setup costs
  • Free up/downgrades
NEVER MISS A CALL
You offer a 24/7 service to your customers. Connect24/7 offers you an easy way to be available 24/7. At any time (night or day) incoming calls are routed to available work groups (colleagues or agents).

A (service) number, welcome message, routing to two different work groups (1 during office hours and 1 out of office hours) and an agent pre-announcement .
  • Worldwide, pre-provisioned phone numbers in 110+ countries
  • Easy to use time/date routing
  • Multiple target numbers divided over 2 work groups
  • Online reports and settings real-time adjustable

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Voice
Response
Application fee: € 75,- p/m

Application discount
  • First month no subscription fee
  • No setup costs
  • Free up/downgrades
DELIVERY OF CALLS BASED ON MENU-ROUTING

By using the VoiceResponse package your callers will be offered a menu and after selecting the option of their choice the call will be delivered to the relevant target number. Simply add your target numbers to the specific menu and/or sub-menu.

This application comes with: a (service) number, welcome message, time-date routing, call queuing including in queue position, on hold music and advertisement voice file and a manageable target number per menu option. Outside office hours an audio message will be played to the callers.
  • Save costs and lower waiting times by distributing callers to target numbers
  • Configurable (Sub-) menu options, queuing, and time/date routing
  • Worldwide, pre-provisioned phone numbers in 110+ countries
  • Online reports and settings real-time adjustable

Read more...

Flow
Designer
Application fee: on request
BUILD YOUR APPLICATION YOURSELF TO FIT YOUR CONTACT CHANNEL NEEDS


The standard packages will not fit your contact channel or you need more customized applications with more functionalities?

Our platform has a wide selection of functionalities which are used to create a so-called call flow. By combining these into a tree the call will follow the relevant set of features and route the call accordingly. The Flow Designer is easy to use and the manual will tell you how to use the set of features to create your own personal call flow.

You can built it yourself or provide MCXess with a visualization of your call flow needs and we will provide you with an offer and delivery period for it.

Either way, the number you purchased will be accessible immediately and you can use it for testing the call flow while we are delivering it to you.

Once accepted, the number is linked to the call flow and you’re ready to have callers get in touch with you.

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Fax2
Email
Application fee: € 5,- p/m

Application discount
  • First month no subscription fee
  • No setup costs
  • Free up/downgrades
STILL GETTING FAXES ON PAPER? STEP INTO THE 21ST CENTURY AND DIGITALISE YOUR FAXES

Convert incoming faxes automatically to a tiff and receive them by email allowing you to digitalise your faxes in one go.
  • Worldwide, fax numbers in 110+ countries
  • Easy to use
  • Online reports

Read more...

Out
Bound
Application fee: on request
Outbound  
Looking for an online tool to dial out to your customer’s phone numbers quickly and fully automated? Either with a live agent, an announcement or combination of both, the Outbound package allows you to do it all. Running an outbound campaign to any purpose has never been so easy!

Live contact
With the OutBound App it is easy to set up an outbound call between your customer and agent automatically. Simply upload the phone numbers and set the target number for your PBX on which your agents are available, apply the – such as how many retries when busy or no answer, after how much time a retry should take place, etc. – and run the campaign when you want.

Quick alert 
When you just need to get a short message to a group of people fast, quick alert will do this for you. Quick Alert provides the possibility to play an audio message to a list of numbers. Simply upload (or select) the list of numbers to be reached, and Quick Alert will call them all and play the message.

You first upload your phone numbers, pre-recorded message, apply the general settings (how many retries on busy or no answer, dial-out time as well as time and days of the campaign) and activate the campaign. During the campaign you get a real-time feed on the progress and you can pause, stop or change the campaign at any given moment.

In case of an issue of general importance to the public, a large group of customers or any other campaign you need to inform with one general pre-recorded announcement the Quick Alert application allows you to set up this campaign quickly and real-time.

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GET IN CONTACT AND GET YOUR OFFER
SMS
Messaging
Application fee: on request
Bring your message across
SMS messages are still the most direct and personal way to reach your target audience. They have the highest success rate and are perceived as very personal.

Text messages can be sent free of charge for your audience or for a fee.

Depending upon the purpose of your service, you can make use of either the Flat Fee SMS (free of charge for the receiver) or the Premium Rate SMS (various rates available). Here a couple of texting applications:

SMS Broadcast
With Broadcast SMS Text Messaging, you can send text messages to a pre-created group with just the push of a button. You can easily create and manage groups, as well as manage and prepare messages to be sent at a date and time specified by you. Broadcast SMS Text Messaging is an extremely efficient way to inform or update an entire group simultaneously.

SMS Alert
With the Alert SMS text messaging service, you can remind your clients of scheduled appointments or unpaid invoices, for example. Reminders which are to be sent can be scheduled in advance. It is also possible to set up a connection to your database so that messages are sent completely automatically to the recipients. Reminding clients proactively with SMS text messages has proven to be an extremely successful and effective method.

Premium Rate SMS
Premium Rate SMS text messaging is primarily used for commercial services in which the recipient has paid for the content that he or she will receive in the text message, or, for example, when several individuals are competing for a prize, want to vote, chat or donate. A substantial advantage of using a Premium Rate SMS service is that charges incurred by the recipient are paid through their bill from their mobile provider. In using this billing method, there are no barriers regarding payment, and customers can immediately and impulsively make use of the service.

Want to see more possible SMS applications?

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GET IN CONTACT AND GET YOUR OFFER
Connect
Smart
Application fee: € 45,- p/m

Application discount
  • First month no subscription fee
  • No setup costs
  • Free up/downgrades
STANDARD FEATURES, PROFESSIONAL CALL ROUTING

Office closed, no agents available? With ConnectSmart you don’t have to miss a single call.

A (service) number, welcome message, time-date routing, call queueing including in queue position, on hold music and advertisement audio file and one target number during office hours. When out of officeyou can choose to offer the caller an audio message or the option to leave a voicemail which will be forwarded to your email.
  • Receive voicemail in your email
  • Queueing functionalities with music and audio
  • Easy to use time/date routing
  • One changeable target number, online and real-time
  • Worldwide, pre-provisioned phone numbers in 110+ countries
  • Online reports and settings real-time manageable

Read more...

Contact
Center
Application fee: € 100,- p/m

Application discount
  • First month no subscription fee
  • No setup costs
  • Free up/downgrades
OPTIMISE YOUR CUSTOMER CONTACT CENTER

The Contact Center Package is a full suite contact center channel application to handle your calls and agents professionally. The calls will be routed based on menu’s and optionally sub menu’s to an available agent extension. After a welcome message and during office hours the menu will be presented and call routed to connected agents. In case agents are in call, the call will be queued with all relevant queueing functionalities (in queue position, on hold music and advertisement voice file). Outside office hours the caller will hear a closed message.
  • Agent logon and dynamic routing
  • Queue functionality and time/date routing
  • Configurable (Sub-) Menus
  • Worldwide, pre-provisioned phone numbers in 110+ countries
  • Online real-time monitoring and recoding

Read more...

Pro
Voice
Application fee: on request

The voice on your voice response system is your company’s calling card. A menu that is spoken personally by a professional voice not only inspires confidence in your customers, but it also helps them to effortlessly navigate the menu.

ProVoice at a glance

ProVoice does not need a lot of explanation. The expereince of your customer when calling you is determined by 3 components:

  • Use a flow that is relevant. Without any unnecessary steps
  • How fast do your agents answer a call
  • Clear and professional audio instructions in the flow

With ProVoice it is possible to have an experienced voice actor record the audio messages to be played to your callers in a professional audio studio.

How does it work

We work with a stable crew of experienced voice-overs who are available quickly and for long periods. Keep your flow consistent and reliable.

Requesting an offer for audio via ProVoice is simple:

  • Select a voice actor in the language and voice selector
  • Provide a name for the audio
  • Provide the content to be recorded
  • Provide the desired tone of voice and optionally additional remarks
  • Submit the offer request and we will get back to you within 1 working day

Request offer

Actor chosen
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Get in contact and get your offer
Conference
Direct
Application fee: € 10,- p/m

Application discount
  • First month no subscription fee
  • No setup costs
  • Free up/downgrades
EASY AND SAFE TELECONFERENCING

You want to have your teleconferencing with multiple participants. Ad hoc or planned in advance. With ConferenceDirect you set up your teleconference meeting in a few simple steps. You invite participants, home or abroad. Set the date and time and you share it. Ready!

How it works?

✓ Order a phone number and ConferenceDirect online
✓ Configure the basic settings in 2 simple steps
✓ Share time, date and optional security code
✓ Call the phone number at the set time

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Click2
Call
Application fee: on request
Click2Call 
This App provides the possibility to place Click2Call buttons on your website. Visitors enter their phone number in the button and this app will automatically set up a call between your agent and the visitor. This apps allows you to set the call back functionality immediately upon entering the phone number or can be scheduled by you or by the visitor.

Website conversion 
Online retailers who feature click-to-call buttons on their websites report better conversion rates, higher average orders and increased sales. Not only is the button convenient for customers, it also provides sales people with additional information they can use to seal a deal. Per page a different button can be placed, each with a different Click2Call campaign. For instance, sales calls will go to a Sales agent and support calls to a support agent.

Your planning 
You’ll be able to manage your Click2Call campaigns in all senses. Turn the campaigns on or off when it makes sense to your business and the agents handling the Click2Call calls, can manage their availability. So in rush hours, they can support the rest of the campaigns and when rush hour is over, they can start working the high quality leads from the Click2Call app. Ensuring optimal load of your workforce.

Determine per button to which agent should handle the calls and Click2Call will set up a call as soon as a website visitor leaves their number and the agent is available.

Click2Call boosts your website conversion and will provide quality leads to your sales department.

Read more...

Get in contact and get your offer
Live
Chat
Application fee: on request
Livechat & Cobrowse

"Too many companies sit passively by while prospects on the verge of buying abandon their online shopping carts or applications, potentially never to return. Smart organizations are evaluating the merits of adding chat and other interactive functions to their Web sites to better engage the customer and potentially increase sales."

– Forrester Research
Offer your online customers chat support within your online strategy. Get the most out of online customer contact
  • Increased conversion through proactive approach
  • Cost effective online communication channel
  • Improve customer satisfaction levels
  • Optimization of websites based on statistics and reports
  • On demand with low initial investment
What do we deliver?

  • Tools for Online Conversion Support
  • Reactive & pro-active chat
  • Online real time reporting & monitoring tool
  • Easy to install “Chat Script”
  • Possibility for Google Analytics integration

Read more...

Get in contact and get your offer
Number
Only
  • Numbers  in > 110 countries
  • Online and real-time available
NumberOnly

Instantly available (service) numbers in > 110 countries with the possibility to change the destination number online and real-time.

And more...

Connect
24/7
  • Time-date routing
  • Manageable agent groups
Connect24/7

With this ready-to-use application your calls are transferred to your definable agent groups. During- and outside office hours.

And more...

Voice
Response
  • Caller menu's and queueing
  • Manageable destinations
VoiceResponse

With this ready-to-use application your calls will be transferred to end destinations via menu's. Outside office hours you can play a message to the callers.

And more...

Flow
Designer
  • Define your own application
  • Full set of features
FlowDesigner

With FlowDesigner you will be able to define any custom application you need.

And more...

Fax2
Email
  • Receive fax per email
  • Email address management
Fax2Email

With this ready-to-use application you will be receiving your faxes in your emailbox(es).

And more...

Out
Bound
  • Outbound dialing
  • Voice and audio
OutBound

Need to reach a group of people?

The OutBound App will set up the calls. When and how you want it.

And more...

SMS
Messaging
  • Texting solution
  • Online texting management
SMSMessaging

With SMSMessaging you will be able to send and receive text messages all over the world directly from the application.

And more...

Number
Pack
  • Go global, act local
  • Local number bundle
NumberPack

Connect customers all over the world with local numbers. No local addresses required.

And more...

Connect
Smart
  • Time-date routing & queue
  • Manageable destinations
ConnectSmart

With this ready-to-use application your calls are transferred to your end destination via a queue. Outside office hours there is an option for voicemail or message.

And more...

Contact
Center
  • Caller menu's, queueing, recording
  • Manageable agent groups
ContactCenter

With this ready-to-use application your calls will be routed via menu's to agent groups, who will be able to manage their availability. Calls can be recorded and real-time monitoring is available.

And more...

Pro
Voice
  • Professional audio
  • Professional impression
ProVoice

The right voice for your phone menu. The voice on your voice response system is your company’s calling card.

And more...

Conference
Direct
  • Teleconference by phone
  • Simple and reliable
ConferenceDirect

Start conferencing efficiently with this ready-to-use conference application.

And more...

Click2
Call
  • Call me now
  • On your website
Click2Call

Raise your website conversion with Click2Call. Have visitors to leave their number and Click2Call will call them back automatically when it suites you.

And more...

Live
Chat
  • Chat with your website visitors
  • Co-browsing
LiveChat

With LiveChat you will be able to chat or co-browse with your website visitors. Enhance your visitor experience, service and conversion.

And more...

Step 2:  Choose your Phone Number
Step 2:  Choose your Phone Number
Before proceeding, please select an Application!
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WORLDWIDE PHONE NUMBERS

Freephone
Numbers
Premium
Numbers
Local
Numbers
National
Numbers
Universal
Numbers
Ready to use, phone numbers in 110+ countries, 1700+ cities worldwide
More info

REFERENCES

  • ✓ Organise your availability yourself
  • ✓ Phone numbers worldwide, preprovisioned
  • ✓ Online management, full control
  • ✓ Ready to use Applications
  • ✓ Cloud based
  • ✓ Usage based pricing

SOLUTIONS FOR BETTER CUSTOMER CONTACT

Being successful means being available. Always and for everyone. MCXess does just that. You are in good company. Thousands of organisations preceded you.

We offer communication solutions ranging from worldwide service- and phone numbers in over 110 countries, ready to use online software applications for organising your accessibility and intelligent (professional) routing through our cloud platform FlowDesigner.

More info

DIRECT AVAILABILITY

The tools to shape your customer contact yourself

  • ✓ Select your phone number
  • ✓ Select your application
  • ✓ Configure your service
  • ✓ Direct available for your customers
Select your number and application now
Direct availability illustration
Easy to use illustration

EASY TO USE

Setting up your solutions is easy using the intuitive user interface. Do you want to connect your customers to a destination number only or a department with or without a voice response menu and would you like to record calls? Select the software solution that suits your needs.

More info

GRIP AND CONTROL

Do you want to improve your customer contacts with a service number? But do you succeed? With reports and statistics, you are capable of making the right decisions. Like deploying more call agents during an influx of calls at a sales peak.

  • ✓ Online billing
  • ✓ Online help desk
  • ✓ Online reports
  • ✓ Real time reporting (ContactCenter)
More info
Grip and control illustration