True
Hybrid

Calling with Teams

Call with MS Teams or any other tool. Communication with a single tool where possible, and calls distributed over multiple tools where required. True hybrid telephony architecture.

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Real
Time

Call Routing

Efficient call routing and a professional caller experience. Easy to use call routing packages for every situation. All available online for real-time control.

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Instant
Live

Phone Numbers

All types of phone numbers available in over 150 countries and thousands of cities. Live in a couple of clicks.

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Live in a Couple of Clicks

Your Professional Phone Number

A Call Routing Package for Every Number

Never miss a call, optimise caller experience and improve agent efficiency.

Basic

    • Call Forwarding
    • To PSTN SIP or MS Teams
    • Call Activity Reporting
    • WhatsApp Enabled
    • Call Recording
    Free
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    Popular

    Smart

      • Basic plus:
      • Welcome Message
      • Office Hours
      • Queue
      • Multiple Destinations
      • Voicemail
      • Blacklisting
      €10 | month
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      Pro

        • Smart plus:
        • Whisper
        • Menu(s)
        • Distribution Group
        • Agent Availability
        • Monitoring
        • Ring group / Ring all
        €15.00 | month
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        Custom

          • Cloud Contact Centre
          • Interactive Voice Response
          • Automatic Call Distribution
          • In- & Outbound Calling
          • Custom Reports
          • Integration Toolkit
          • Unlimited Agents Included
          Fixed price | month
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          Calling with MS Teams

          Enjoy flexibility and full featured telephony by combining MS Teams with the strength of MCXess. Calling externally with MS Teams requires no additional software, PBX, SBC or other tools. Connect the MCXess MS Teams Trunk directly onto your MS Teams environment and you are able to call externally with your office number.

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          Tips, Tricks and Market Development

          Customer Feedback

          This is what our customers have to say about our service

          by Wouter Blokhuis
          Director Labelkeuring

          We just wanted to be able to call out with our business number. Via Calling with MS Teams from MCXess, we can do that, and we have solved hybrid working as a bonus.

          by Wieke Vrielink
          Head Customer Service Transavia

          What we also appreciate about MCXess is their innovative nature. The extensive capabilities of the solutions and ongoing development weigh heavily in our decision to work together. This also enables us to develop and offer future prospects. The tools we use now are just the beginning. The more we deepen our business relationship, the more opportunities we see to further customer contact optimisation and simplification.

          Logo_rijksoverheid
          by Kees Storm
          Projectleader planningstool Terneuzen, Rijkswaterstaat Zee en Delta

          Rijkswaterstaat is very pleased with the solutions and the implementation process. Currently, they see this new method as a low-threshold method. The principle, during the construction of the Nieuwe Sluis, is that passage of inland vessels is as smooth as possible and waiting times are reduced. The 'Registration by Phone' is new for inland navigation and therefore support and assistance was particularly desirable in the beginning. This has been solved perfectly by MCXess.

          by Darwin Castillo
          Regional EMEA IT Coordinator South Europe

          By using the MCXess Web Portal we have the opportunity to manage our configuration paths, any available IVR (interactive voice response) and also the possibility to localize messages for our customers. Everything real time.

          by Andre Fruitman
          CEO, ICTual and mijnDienstrooster.com

          How perfect would it be if incoming calls could be routed automatically based on the planned roster? We have managed to realise exactly that by adding the services of MCXess to ours!

          Hybrid is here to stay - How to Survive and Thrive in a Rapidly Changing Environment
          Whitepaper

          Hybrid Working

          Hybrid working and Hybrid Telephony is the hype for a while now. But what is it, why is it important and what opportunities does it provide?

          Find clarity and answers in our complementary Whitepaper.

          Get Your Copy

          Number Porting

          Bring all your numbers to one online system

          • Consistent Caller Experience
            You will have the same extensive call routing possibilities available for all your numbers. All your callers will get the same optimised caller experience.
          • Central Reporting
            Comparable statistics of all your numbers in a single online portal. Forget the chaos and create insight.
          Save with budget calling
          • Best Pricing
            Telephony connectivity has our focus and we have interconnects with all relevant operators.
          • Single Point of Contact
            With all types of phone numbers in over 150 countries, MCXess can truly be your single point of contact and simplify invoice processing.
          • One Easy to Use Online Portal
            A single tool to manage all you numbers and configure your flows. Simple and transparent.
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