The Gartner Customer Service and Support hype cycle shows how fast innovations will be available. This is how Telephony can enable you to benefit from- and move with these innovations.
We all know how important being reachable is to your customer experience. And – with the pandemic and recent growth in number of ransomware attacks fresh in our memories – no person will doubt if a disaster can occur. However, a disaster recovery plan is still not available in many organizations. – We want to change that, so here is one!
In this whitepaper we provide more details on why hybrid is important and how you will achieve a hybrid telephony architecture with MCXess while simplifying your architecture.