A lot is going to change for 18xy and Directory Inquiry Services. This is what you need to know from the COIN communication.
The Gartner Customer Service and Support hype cycle shows how fast innovations will be available. This is how Telephony can enable you to benefit from- and move with these innovations.
We all know how important being reachable is to your customer experience. And – with the pandemic and recent growth in number of ransomware attacks fresh in our memories – no person will doubt if a disaster can occur. However, a disaster recovery plan is still not available in many organizations. – We want to change that, so here is one!
In this whitepaper we provide more details on why hybrid is important and how you will achieve a hybrid telephony architecture with MCXess while simplifying your architecture.