Call Routing Simplified

Call Routing Packages

Creating great caller experiences is not only for the telephony specialists anymore. We have the perfect and easy to use Call Routing Package for every phone number.

Basic

    • Call Forwarding
    • To PSTN SIP or MS Teams
    • Call Activity Reporting
    • WhatsApp Enabled
    • Call Recording
    Free
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    Popular

    Smart

      • Basic plus:
      • Welcome Message
      • Office Hours
      • Queue
      • Multiple Destinations
      • Voicemail
      • Blacklisting
      €10 | month
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      Pro

        • Smart plus:
        • Whisper
        • Menu(s)
        • Distribution Group
        • Agent Availability
        • Monitoring
        • Ring group / Ring all
        €15.00 | month
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        Custom

          • Cloud Contact Centre
          • Interactive Voice Response
          • Automatic Call Distribution
          • In- & Outbound Calling
          • Custom Reports
          • Integration Toolkit
          • Unlimited Agents Included
          Fixed price | month
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          Other Packages

          It is not always about Call Routing, sometimes you need a conference or Fax-to-email solution. Or would like to have your audio messages recorded by a professional voice-over. We can help you with that as well.

          Other Packages
          Call Routing Features

          Basic

          Forward all your calls from your number to any phone number anywhere in the world, a SIP address, or any other platform like MS Teams. Change the destination online, real-time, anytime. Be reachable anywhere you want.

          • Call Activity Reporting
            Complete history of inbound and outbound calls. The numbers tell the tale. Make sure to benefit from all your callers.
          • Call Forwarding
            Forward the calls to any phone number anywhere in the world, a SIP address, or any other platform like MS Teams. Change online, real-time, anytime.
          • WhatsApp Ready
            All our numbers are prepared to be used with WhatsApp for Business. WhatsApp accepts Local, National and Mobile numbers.
          • Call Recording
            Notify you are recording and evaluate performance , recall details or document agreements via call recording. Keep improving.
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          Call Routing Features

          Smart

          Provide a professional experience to your callers with our Smart Call routing Package. Optimize with features such as a welcome message, and voicemail outside office hours. And do not miss a call with queuing capabilities.

          • Call Activity Reporting
            Complete history of inbound and outbound calls. The numbers tell the tale. Make sure to benefit from all your callers.
          • Call Forwarding
            Forward the calls to any phone number anywhere in the world, a SIP address, or any other platform like MS Teams. Change online, real-time, anytime.
          • WhatsApp Ready
            All our numbers are prepared to be used with WhatsApp for Business. WhatsApp accepts Local, National and Mobile numbers.
          • Call Recording
            Notify you are recording and evaluate performance , recall details or document agreements via call recording. Keep improving.
          • Welcome Message
            Greet callers with a welcome message. A professional and friendly entry, confirming the caller is at the right address.
          • Office Hours
            Manage your reachability with a weekplan and a holiday calendar. Forward calls when open and update callers when closed.
          • Queue
            Do not miss a call, even when everybody is busy at the moment. Provide the caller with music and short audio updates while waiting.
          • Multiple Destinations.
            Do not miss a call. Forward to multiple destinations. If the first destination can't answer, the second will and so on.
          • Voicemail
            Be reachable for your callers even when you are closed. They wil be able to initiate contact and you can take the initiative. Messages will be delivered to your email.
          • Blacklisting
            Focus on your relevant customers. Block prank callers with the click of a button. You determine how long they will remain blocked.
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          Call Routing Features

          Pro

          Add intelligence to call forwarding. Add a menu so you know to whom the call should be forwarded. Manage availability of your agents. Take call handling efficiency to the next level.

          • Call Activity Reporting
            Complete history of inbound and outbound calls. The numbers tell the tale. Make sure to benefit from all your callers.
          • Call Forwarding
            Forward the calls to any phone number anywhere in the world, a SIP address, or any other platform like MS Teams. Change online, real-time, anytime.
          • WhatsApp Ready
            All our numbers are prepared to be used with WhatsApp for Business. WhatsApp accepts Local, National and Mobile numbers.
          • Call Recording
            Notify you are recording and evaluate performance , recall details or document agreements via call recording. Keep improving.
          • Welcome Message
            Greet callers with a welcome message. A professional and friendly entry, confirming the caller is at the right address.
          • Office Hours
            Manage your reachability with a weekplan and a holiday calendar. Forward calls when open and update callers when closed.
          • Queue
            Do not miss a call, even when everybody is busy at the moment. Provide the caller with music and short audio updates while waiting.
          • Voicemail
            Be reachable for your callers even when you are closed. They wil be able to initiate contact and you can take the initiative. Messages will be delivered to your email.
          • Blacklisting
            Focus on your relevant customers. Block prank callers with the click of a button. You determine how long they will remain blocked.
          • Menu
            Know why a caller is calling. Let the caller choose a language, department or other relevant topic and the call will be routed accordingly.
          • Distribution Group
            Define per menu choice which destinations should be answering and how the calls should be distributed between the destinations.
          • Real Time Monitoring
            Monitor your Calls, Queue and destinations. Be informed when it happens and be able to act when it is needed.
          • Agent Availability
            Agents are able to manage their availability and calls will be routed accordingly. Higher efficiency thanks to dynamic distribution.
          • Whisper
            Play a (short) audio message to your agent before the call wil be transferred. Make sure how the agent needs to answer the caller.
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          Call Routing Features

          Custom

          The possibilities and features of Custom are too many to present in a short overview. All building blocks needed to create your own Interactive Voice Response (IVR) for efficient call handling, call handling integration with other systems such as your CRM or ERP or create self service call flows. The possibilities are only limited by the limits of imagination.

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