Custom Call Routing Package
The Custom Call Routing Package provides you with an engineering tool containing all thinkable call routing features. All call flows can be created to support your custom and contact center routing needs. All the features provided in Basic, Smart and Pro are available, as well as many more exclusive features such as the ability to incorporate other systems (such as CRM) into your flow via XML-RPC.
With Custom you will be able to take any of these features and build your unique flow. Simply take the features from the step library and place them in a tree to build your flow. Custom enables you to build as many flows with as many numbers as you like, the monthly fee is all inclusive.
This is an ideal solution for companies in need of highly specialised call flows. These flows can be build by you or you can have our engineers build it for you for an additional fee. With the Custom Package the possibilities are endless.
A Custom Package is not limited in number of phone numbers, flows or agents. Scale up or down as desired within the subscription.
The Telephony Disaster Recovery Package consists of an extensive Disaster Recovery Plan suitable for corporates and multinationals as well as a to-the-point failover cheat sheet for the more practical minded.
Building a Call flow for your Contact Center Routing is as easy as playing with lego. Each call routing feature is available in a central building block library and by stacking those building block you create your own Interactieve Voice Response flow. Each feature has a set of parameters and exits, which enables you to create exactly that what you need. Whether that is a stand alone flow or a sub flow which are re-used in multiple cases. It is up to you and the only limitation is our imagination.
Alternative Call Routing Solutions
Contact Center Routing is not for everybody. These standard call routing packages might be a better fit for you.