There is no way back after this pandemic and that is why hybrid telephony is important. Both organisations and employees have experienced the possibilities of the new way of working. 10% of the organisations have already adopted the strategy to continue working from home fully. 60% sees a hybrid model as their best fit. The remaining 30% that insist on a fully in-office model, will only find that employees simply won’t have it. This is what Forrester has found in their research:
Companies with a fully in-office model will see resignation rates rise to 2.5% per month.
Whether these numbers are 100% correct or not, one thing is certain: The way we communicate has changed and will keep on changing. And that makes the choice for the right and flexible Hybrid Telephony solution crucial. See our Whitepaper for more details.
Gold Partnership MCXess
MCXess thinks it is crucial for a telephony provider to provide true native hybrid solutions. Telephony connectivity should not only be provided to PBX’s but any communication platform, such as collaboration, automation in general and all contact center platforms.
We are very proud of our team who completed this certification fast with the support of Quexcel. Becoming a Microsoft Gold Partner is an important step in our hybrid telephony strategy
Onno Westra, Managing Director MCXess
Obviously MS Teams has proven its value during the pandemic and obtained a big part of the Collaboration tool market. With direct routing from MCXess, MS Teams becomes an excellent external communication tool as well. Therefore it only makes sense that MCXess became a Microsoft Gold Partner.
This partnership not only enables us to optimise our support but also take the next step in the solution architecture for our customers.
Frank Heijtlager, Commercial Director MCXess
The services from MCXess (Numbers, call routing and calling) already connected natively to MS Teams, but with this partnership MCXess wil be able to take a step further and support their customers with the implementation in the customer’s MS Teams environment.
For additional information, please do not hesitate to contact us.