The Future of Telecom is Now

The Hybrid Telephony Solution from MCXess

There is no way back after this pandemic and that is why hybrid telephony is important. Both organisations and employees have experienced the possibilities of the new way of working. 10% of the organisations have already adopted the strategy to continue working from home fully. 60% sees a hybrid model as their best fit. The remaining 30% that insist on a fully in-office model, will only find that employees simply won’t have it. This is what Forrester has found in their research:

  Companies with a fully in-office model will see resignation rates rise to 2.5% per month.

Whether these numbers are 100% correct or not, one thing is certain: The way we communicate has changed and will keep on changing. And that makes the choice for the right and flexible Hybrid Telephony solution crucial.

Flexibility in Connectivity and Routing

In order to fulfill the ever changing needs of your organisation, telephony needs to be able to connect natively to any system that is or will be relevant for your organisation.

Via MCXess it is possible to forward call from a single number to multiple systems and locations. That enables getting the most of the total instead of suboptimisation of (sub) systems. SIP, MS Teams, PSTN, Genesys, Avaya or any other system: Anything can be combined.

Thanks to our the central and hybrid telephony infra, it is possible to maintain a uniform appearance. Everybody can call out with their direct, department or company number. It does not matter where a user is calling from, their desk phone, MS Teams or even internal or external contact centers.

Thanks to the native hybrid telephony architecture of MCXess, boundaries are gone.

Hybrid Telephony
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    The flexibility of hybrid telephony from MCXess
    Whitepaper

    Hybrid is Here to Stay,
    How to Survive and Thrive in a Rapidly Changing Environment

      Hybrid working and Hybrid Telephony is the hype for a while now. But what is it, why is it important and what opportunities does it provide?

      Find clarity and answers in our complementary Whitepaper.

      Native Connectivity to SIP, PSTN and Microsoft Teams

      Eliminate redundant and overlapping systems

      Telephony systems and Office automation suffer from a lot of overlap in functionality and connectivity.

      Both offer communication possibilities. Both systems assign phone numbers to users or groups of users. Both manage availability. Etc. Maintain synergy with this requires complex integration projects and even more costly maintenance overhead.

      These issues and cost are in the past with the MCXess Native Hybrid Telephony solution. Achieve a clear and uniform architecture without any overlap.

      Legacy vs native hybrid with MCXess
      Legacy migration vs native hybrid

      No Migration Required

      Thanks to the native hybrid architecture no cumbersome migration projects are required. There is no need for a (dedicated) SBC. Not on location and not in the cloud. You do not have to interrupt your current connection and can maintain your current infrastructure.

      Simply switch the relevant part of the calls to the new destination when and where required. SIP, MS Teams and PSTN destinations can all be used blended.

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      Let us Help You Get Started

        Number Types Available for Hybrid Telephony

        Local Numbers
        From € 3,- |month

        Local
        Number

        Geographical numbers provide your caller with a comfortable feeling. Your company is nearby and internationally accessible. Easy to switch to any number you want.

        Local appeal
        Prefix for specific area
        Internationally reachable
        Standard cost for the caller

        National Numbers
        From € 2,- |month

        National
        Number

        National numbers at local rates provides your company with a corporate image with national recognition. One phone number for multiple locations in a country.

        National appeal
        Prefix for specific country
        Internationally reachable
         Standard cost for the caller

        Freephone Number
        From € 22,50 |month

        Freephone
        Number

        No costs for the customer, national coverage, useable from any device and a professional look. Ideal for supporting national campaigns.

        Professional appeal
        Low Threshold
        Reachable within the country
        No cost for the caller

        Premium Rate Number
        From € 22,50 |month

        Premium Rate
        Number

        Professional national numbers that allows you to generate revenue for the telephone services provided. Charges can be set per call or minute.

        Professional appeal
        Additional revenue
        Reachable within the country
        Additional cost for the caller

        Mobile Number
        From € 3,- |month

        Mobile
        Number

        A virtual mobile number gives the impression of being reachable on the move, everywhere and always. However no SIM is needed and calls can be routed to any destination or destinations.

        On the move appeal
        Prefix for specific country
        Internationally reachable
         Standard cost for the caller

        UIFN Number
        From € 12,- |month

        Int. Freephone
        Number

        An International Freephone Number – officially UIFN, Universal International Freephone Number – is free for the caller and can be activated in multiple countries. You’ll be internationally reachable with a single freephone number.

        International appeal
        Same number for all countries
        Internationally reachable
        Free for the caller

        Directory Service Numbers
        From € 22,50 |month

        Directory Service
        Number

        Numbers specifically purposed for directory services. These are premium rate numbers meant to help callers find and connect to the desired destination.

        Number Porting
        Free

        Number
        Porting

        Number porting is simply taking your existing number from one operator to another. Reap the benefits of one stop shopping, bring all your numbers to us and apply all our features to all your numbers.

        WhatsApp for Business Small
        From € 2,- |month

        WhatsApp
        Number

        All our numbers are prepared to be used as a WhatsApp for Business number. Usually WhatsApp accept Local, Mobile and National Numbers to be used. Unlock the power of Chat on your business phone number.

        * Usage and rules can deviate in some countries.