Why Call Forwarding Is Good For Your Business

Call forwarding means you can be anywhere and still squeeze in those business calls and customer inquiries. In the past, to deal with business-related calls you had to be in the office, sitting at your desk, with a dusty landline in your hand.

September 17, 2019
Telecommunication

Call forwarding means you can be anywhere and still squeeze in those business calls and customer inquiries. In the past, to deal with business-related calls you had to be in the office, sitting at your desk, with a dusty landline in your hand.

For small businesses that don’t have a large workforce or phone system that rings to multiple lines, restrictive landlines mean missing calls, which ultimately affects the bottom line. For larger enterprises, optimizing management and being cost-efficient is critical, especially when trying to both innovate and cut costs.

To solve this, implement a call forwarding system. Call forwarding is where you forward your landline calls onto a designated number – more likely than not, your mobile phone. This means you can grab a coffee, take a long lunch and attend those all-important meetings without the fear of missing something equally as important in the office.

Increased mobility and availability

The biggest benefit of call forwarding truly is that it allows you to be mobile. The structure of a modern business is somewhat unrecognizable to its predecessor, meaning that a company’s workforce is rarely glued to their desks.

The greatest innovations happen at the water cooler or in a coffee queue, surrounded by fresh air and perspective. And when you’re working from home or traveling, it’s important you’re contactable too. This also allows more flexibility for your employees, which in turn improves job satisfaction and customer experience, all while actually increasing their availability.

Seamless scaling – up and down

For businesses of all sizes, there may be reasons you want to appear smaller or larger than you are. For startups, you can set up a phone tree and direct incoming calls to different employee’s landline or desk phone. This way, you’ll give the appearance that you have a large team, though the opposite may be true.

When speaking with prospects and current clients, there are benefits that come with appearing larger than you are, such as perceived reputation and reliability.

The opposite is true for larger companies, who may use a local number and have it forwarded on to headquarters in a different city, or even country. Some types of customers are drawn to local businesses so appearing as such is a tactile outreach strategy for any corporate.

Appearing larger or smaller than you are is one thing, but call forwarding allows you to actually scale up or down too. A fast-growing company may change offices and technology fast, while established businesses need to keep up with changing industries.

Call forwarding offers a scalable and reliable phone system for each phase of your business – your customer can keep calling the same number while you are able to adjust things internally, whether that’s letting people go or moving to a new, bigger office.

Leaving work, at work, with call forwarding

Work calls ringing through to your personal mobile may become inconvenient, or when you simply want to leave work at work – which is when all forwarding is handy. With a quick adjustment to your call forwarding system within the MCXess self-serve portal, you can change the designated number from your own to a colleague’s. This is particularly handy in work-sharing situations.

However, in the event you do forward calls to your personal mobile, you don’t have to worry about callers having your personal contact number. As far as they are aware, they are through to the original number they called.

While most mobile phones today will have call routing capabilities built-in, businesses prefer to manage and monitor phone numbers all in one place – and this is what MCXess offers, alongside complimentary phone management services.

Setting up your call forwarding system with MCXess

While call forwarding was once confusing, MCXess makes it easier than ever to set up. With granular control over what is routed where, as well as a portfolio of other telephony services, MCXess’ easy-to-use online portal allows you to start routing your phone calls today.

What’s more, MCXess’ range of packages caters to all of your telephony needs. For example, see the full history of your inbound and outbound calls, and even record them, for greater insight into performance and analytics.

Stop missing calls and start forwarding them instead.