You want to have your teleconferencing with multiple participants. Ad hoc or planned in advance. With ConferenceDirect you set up your teleconference meeting in a few simple steps. You invite participants, home or abroad. Set the date and time and you share it. Ready!
How it works?
Some organisations need to be reachable 24/7. During office hours, full service with all your agents and outside office hours for example the support team. With Connect24/7 you get exactly that, different routing for the day and night shift.
Probably you'll have a different workforce available at a different numbers during the day as during the night. Having to maintain multiple numbers for your customers is not ideal.
You know your customer will mix up the numbers and may get annoyed.
With Connect24/7 you'll be able to give a single number to your customers to be used 24/7 and time-date routing from Connect24/7 will make sure the calls end up at the right destination. You are free to determine how many destinations you configure, both during- and outside office hours.
Still getting faxes on paper? step into the 21st century and digitalise your faxes. Convert incoming faxes automatically to a tiff and receive them by email allowing you to digitalise your faxes in one go.
The voice on your voice response system is your company’s calling card. A menu that is recorded with a professional voice not only inspires confidence in your customers, but it also helps them to effortlessly navigate the menu.
MCXess works with a stable crew of experienced voice-over actors who are available quickly and for longer periods for your IVR system.