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NumberPacks – Go Global, Act Local

NumberPacks – Go Global, Act Local

Dialing international numbers is difficult. Your customers need to store the numbers in international format. Is it 0031 or +31. What cost are they going to pay? Is this party reliable if I have to call internationally? – Let’s face it, your customers are not going to buy from you if you do not have a number available near them.

A number pack eliminates this threshold. Your business will be near your customer. Your customers recognize and trust local numbers. Gain your customers’ confidence.

Without any special authorization procedure or having to provide various addresses for the individual numbers in the packs.

With our huge coverage of various types of numbers all over the world, we have always supported businesses with their international endeavors. With NumberPack we have made it even easier. The following NumberPacks are available:

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Global Donation Services has chosen MCXess as part of their Global Contact Center platform

Global Donation Services has chosen MCXess as part of their Global Contact Center platform

Global Donation Services (GDS) is a fundraising service platform developed by PRS-Telecom. They provide an innovative telecommunications technology platform developed to support NGOs, Charitable Organizations and SMEs with accessing new fundraising streams and attaining global reach for their emergency appeals and day to day fundraising campaigns.

Partnership & Crossing borders

Through the collaboration of networks, partnerships and technology, GDS is crossing borders and embraces the world by offering a platform which makes it easier to make a change for those in need around the world. MCXess has been chosen as a technology partner, providing smart call routing and IVR solutions. GDS operates worldwide and requires a partner who is able to manage and route the call flows flawless and in line with specifications of the underlying clients. Frank Heijtlager, Sales Director at MCXess saw the potential and partnership in an early stage and kept the conversation going between PRS-Telecom and MCXess.

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New tariff Netherlands: € 1.50 per call

New tariff Netherlands: € 1.50 per call

The regulatory body in the Netherlands has released a new tariff: € 1,50 per call. This is at the moment the highest per call rate available in the Netherlands. A Pay Per Call number is regarded as most customer friendly of the premium rate numbers. The caller knows up front exactly what he is going to pay no matter how long the call might take.

In general the use of premium rate numbers is under pressure. Legislation changes and PRS does cost the caller money. However sometimes you need to be financial compensation for the service provided via the number. And then PRS is a fair means to get paid, and – as said earlier – pay per call is the most user-friendly version.

The tariff is available to be ordered in our webshop www.mcxess.com.

Note: Regulations regarding premium rate numbers is managed by the Dutch ACM. Use this link to find the latest guidance (Dutch).

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The partnership that allows us to control our customer contact in all European countries

The partnership that allows us to control our customer contact in all European countries

 

Darwin Castillo, Regional EMEA IT Coordinator South Europe
Acer
 operates a range of phone numbers for its service and activities in several European countries.

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Partnership

“The partnership with MCXess allows us to control an important part of our customer contact and our numbering plan and routing in all European countries Acer is active.” says Darwin Castillo (Regional EMEA IT Coordinator South Europe) at Acer. “Optimizing management and costs effective is critical. MCXess offers just that and is our single point of contact.”

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Understanding the customers’ needs

Understanding the customers’ needs

Wieke Vrielink, Head of Customer Service Transavia.
Since May 2014 Transavia uses MCXess service numbers in 7 European countries. The central service center is located in Paris.

“Since the implementation in May, we are very pleased with the cooperation and support of MCXess” says Wieke Vrielink, Head of Customer Service Transavia. “We have regular contact and are well informed about developments. The transition to the new service numbers was still pretty exciting. Technical issues were promptly communicated and resolved quickly. Our account manager really wants to know what is going to help us. This approach ensures that we have a good relationship and we can move forward.” This is especially important to Natascha Alvarez, Service Manager Call Center who has frequent contact with MCXess.

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