Frequently asked questions
This is a short list of our most frequently asked questions. For more information about MCXess, or if you need support, please contact our support team.
Is it possible to transfer a number you already have to here
Are there any conditions?
Who is MCXess?
Do I need to change my current phones or PBX?
In which countries and cities can I get a phone number?
How to change the settings of your application
Is reporting available?
How to cancel your service
Can I forward the calls to another country?
What are system messages?
What is MyMCXess?
How to resolve logon issues
Is it possible to have multiple users?
How do I change my company details such as address?
How to change my bank account?
How to order a (service) number and a ready to use application
Is it possible to order a custom application?
Which type of numbers can be ordered and where?
What are the costs?
Can I up- and downgrade the application on my number?
How do I receive my invoices?
How is payment executed?
Can I transfer my services to another company?
I can’t find an invoice in my e-mail
Can I change the email address and PO number for the invoices?
1183 NN Amstelveen
Tel: +31 20 472 22 88
Urgent issues 24/7:
+31 20 799 65 00
GT&C and SLA
Premium rate numbers
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