€ 100,- monthly fee
The Contact Center Package is a full suite contact center channel application to handle your calls and agents professionally. The calls will be routed based on menu’s and optionally sub menu’s to an available agent extension.
Agent logon and dynamic routing
Queue functionality and time/date routing
Configurable (Sub-) Menus
Worldwide, pre-provisioned phone numbers in 110+ countries
Online real-time monitoring and recording
Extensions (TalkTime) Report
Workgroups, Extended Report
Queue Monitor Report
Extension Monitor Report
An easy to use online environment to set the configuration of your service number and cloud based solution.
Full history of your inbound and outbound phone calls.
Access to end-to-end real-time call details.
Determine and manage to which (world wide) number or department your service number is connected to.
Message that the caller hears when calling your device/number.
Plan your opening dates and periods.
Queue functionality with options like music, number of people waiting and custom audio messages.
The possibility to block specific numbers of callers.
Your agent receives an announcement before a caller is connected.
Give your customers a choice. Connect them to the right person right away.
With a sub-menu you will connect the caller even more precise.
You can record customer calls. For instance for training purposes.
Agents can manage their availability status themselves. Transfer of callers will be executed accordingly.
Just € 100,- monthly fee
NO installation costs
First month is free
With this ready-to-use application your calls will be transferred to end destinations via menu's. Outside office hours you can play a message to the callers.
€ 75,- p/m
With FlowDesigner you will be able to define any custom application you need.
€ 150,- p/m
Provide professional consults via the phone. A caller chooses the consultant they know or pick one out of a carousel.
€ 100,- p/m
The right voice for your phone menu. The voice on your voice response system is your company’s calling card.