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ContactCenter

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€ 100,- monthly fee

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The Contact Center Package is a full suite contact center channel application to handle your calls and agents professionally. The calls will be routed based on menu’s and optionally sub menu’s to an available agent extension.

ContactCenter in a glance

Agent logon and dynamic routing

Queue functionality and time/date routing

Configurable (Sub-) Menus

Worldwide, pre-provisioned phone numbers in 110+ countries

Online real-time monitoring and recording

Extensions (TalkTime) Report

Outbound Report

recordings Report

Workgroups, Extended Report

Traffic Report

Queue Monitor Report

Extension Monitor Report

See how ContactCenter can work for you

Webtool

An easy to use online environment to set the configuration of your service number and cloud based solution.

Reports

Full history of your inbound and outbound phone calls.

Realtime monitor

Access to end-to-end real-time call details.

Destination number

Determine and manage to which (world wide) number or department your service number is connected to.

Welcome message

Message that the caller hears when calling your device/number.

Time/date routing

Plan your opening dates and periods.

Queue

Queue functionality with options like music, number of people waiting and custom audio messages.

Blacklist

The possibility to block specific numbers of callers.

Whisper

Your agent receives an announcement before a caller is connected.

Choice menu

Give your customers a choice. Connect them to the right person right away.

Submenu

With a sub-menu you will connect the caller even more precise.

Call recording

You can record customer calls. For instance for training purposes.

Agent login

Agents can manage their availability status themselves. Transfer of callers will be executed accordingly.

Just € 100,- monthly fee

NO installation costs

First month is free

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