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“Inland vessels passage is smooth thanks to the MCXess telephone solution.”
Kees Storm Projectleider planningstool Terneuzen,
Rijkswaterstaat Zee en Delta

Partnership with MCXess

From 2018 to 2022 inclusive is built on the Nieuwe Sluis Terneuzen. Because of the lapse of the Middensluis, waiting times for the shipping  can increase. By using two local telephone numbers, one for the Netherlands and one for Flanders and the use of smart call routing for mobile communications, MCXess has created a concept that is a good basis for Rijkswaterstaat Zee and Delta to reduce nuisance as much as possible.

The basic principle is that this is done entirely automatically. Rijkswaterstaat Zee en Delta is using the MCXess Custom package, with which they built their own call routing. The MCXess advices relates to the buttons to be used, the texts, the order of questions and delivery of the data. Based on internal tests, some adjustments have been made here and there. The advice is perceived by Rijkswaterstaat as very valuable.
Rijkswaterstaat is using MCXess Package:
Custom
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As MCXess can supply all numbers directly online and has good standard packages available online, it will be it will be the right party for special situations.

The planning tool, for  shipping industry (GTi tool), is now also suitable for inland navigation from the beginning of this year. An essential part of these planning tools is that inland vessels will now be able to register up to 24 hours in advance through BICS (an electronic reporting system for inland navigation), via the Sluisplanning website and now, thanks to MCXess, also by phone. Explicit for using the voting computer, variable votes are available in 4 languages.

Cooperation between Rijkswaterstaat and MCXess

MCXess provides efficient online communication solutions and access services that can be evaluated quickly within Rijkswaterstaat. Kees Storm: "That made us feel that MCXess is the right partner, also in the context of our timeline and budget. After the first contact we also did not look any further. It helps enormously that there is substantial knowledge to help us move forward.Any adjustments will be processed quickly. That is very pleasant for Rijskwaterstaat as an organisation.

Is Rijkswaterstaat content with the solution?

Kees Storm: "Rijkswaterstaat is very pleased with the solutions and their implementation. Currently, they see this new method as a low-threshold method. The principle, during the construction of the Nieuwe Sluis, is that passage of inland vessels is as smooth as possible and waiting times are reduced. The 'Telephone registration' is new for inland navigation and therefore support and assistance was particularly desirable in the beginning This has been solved very well from MCXess."

"A professional approach that gives confidence."

During the event 'Smart Shipping Challenge 2017 SMASH!' on the 30th of November 2017, this planning tool was presented to the target group.

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