“How perfect would it be if incoming calls could be routed automatically based on the planned roster? We have managed to realise exactly that by adding the services of MCXess to ours!”
ICTual provides solutions to manage workforce as efficient and effective as possible. Get the
right person on the right moment at the right location.
ICTual uses the package FlowDesigner provided by MCXess. FlowDesigner enables ICTual with the
possibility to build virtually any call flow for their customers. They make an
inventory iof the wishes of their customer. E.g. first a welcome message and
then check the office hours. During office hours the caller should be offered a
menu while outside office hours the will get the doctor, engineer or other
person on call.
It is possible to manage the ‘on-call-personnel’ in FlowDesigner and have the calls delivered
dynamically. However if a company is already working with a rostering solution,
maintaining the ‘on-call’ roster is preferably done in one system.
ICTual has created the solution: ICTual has utilized the possibility to connect the telephony
application with myDutyroster via XML. When a call comes in the telephony
system checks via XML who is on call and delivers the call accordingly.
This enables ICTual to deliver their myDutyroster with telephony in one go to their customers. There is no need for their customers to get in contact with MCXess. One-stop-shopping
and partnership at its best.
Our goal is providing a comprehensive planning and scheduling solution that optimizes the utilization of your staff.
We are convinced that mDr provides a solution that fits your needs and support the entire planning process.
We see planning and scheduling not as a one-time or recurring process but as a continuously ongoing activity where all people involved have their role.
Employees need to have insight in their planning and have specific needs about their assignments.
Customers want to have their work related requirement secured and fulfilled. Planners wants to understand the availability of their staff and other resources.
The administration wants to be informed about the real utilization of staff. Due to changing circumstances a work schedule is continuously changing.
This requires a transparent and flexible process and tools.