"The partnership that allows us to control our customer contact in all European countries"
“The partnership with MCXess allows us to control an important part of our customer contact and our numbering plan and routing in all European countries Acer is active.” says Darwin Castillo (Regional EMEA IT Coordinator South Europe) at Acer.
“Optimizing management and being costs effective is critical. MCXess offers just that and is our single point of contact.”
Depending on the type of service to be provided to the customer, Acer uses different types of numbers.
They have chosen for local presence throughout Europe, in the following countries:
Belgium, Denmark, Finland, Greece, Hungary, Italy, Luxemburg, Netherlands, Norway, Austria, Poland, Portugal, Slovakia, Spain, Czech Republic and Sweden.
“By using the MCXess Web Portal we have the opportunity to manage our configuration paths, any available IVR (interactive voice reponse) and also the possibility to localize messages for our customers. Everything real time.
Critical for Acer is that all sales request of our customers are professionally handled and timely delivered. And they are. And last but not least, a consultant is always at our disposal if any support is required for building new call flows or changing complex call routing.”