"The partnership that allows us to control our customer contact in all European countries"
They have chosen for local presence throughout Europe, in the following countries:
Belgium, Denmark, Finland, Greece, Hungary, Italy, Luxemburg, Netherlands, Norway, Austria, Poland, Portugal, Slovakia, Spain, Czech Republic and Sweden.
“By using the MCXess Web Portal we have the opportunity to manage our configuration paths, any available IVR (interactive voice reponse) and also the possibility to localize messages for our customers. Everything real time.
Critical for Acer is that all sales request of our customers are professionally handled and timely delivered. And they are. And last but not least, a consultant is always at our disposal if any support is required for building new call flows or changing complex call routing.”