Self Service Solutions Telephony

The Self Service Telephony packages increase your return while reducing the costs per contact. By employing several technologies you will turn your contact center into a profit-based component of your organization. MCXess has combined these services into packages. Of course we also offer tailor-made solutions.

The following Self Service packages can help to increase your return.

1. FAQ Info

Would you like frequently asked questions to be answered automatically? A voice response system allows you to automatically offer answers to frequently asked questions as well as other types of information.  If you would like to order this product immediately or receive more information, fill in the inquiry form.

2. Queue reducer
 
Would you like to prevent your clients from having to wait in queue for too long (and being charged) and does your incoming traffic exceed your capacity? Using the queue escape, a client can leave the queue to have their call automatically returned at a quieter time. There are a number of different options: send a text message, return the client's call and/or publish queue information on your website. If you would like to order this product immediately or receive more information, fill in the inquiry form.

3. Dealer locator

Do you have offices in more than one location and would you like to provide information about the nearest location via voice response? By using voice response, the caller is provided with location specific information after entering a postal code, such as address details and telephone numbers, opening hours and/or special offers, etc. If you would like to order this product immediately or receive more information, fill in the inquiry form.

4. Track & Trace

Would you like your customers to place orders via an automated system to allow your agents to be employed more cost efficiently? Via voice response customers can enter their permanent telephone number which is then enriched with their address details so that products and/or brochures can be sent to the customer. If you would like to order this product immediately or receive more information, fill in the inquiry form.

5. Fax2Mail

Would you like to receive your incoming fax traffic via e-mail? Incoming fax traffic is routed to one or more selected e-mail addresses. If you would like to order this product immediately or receive more information, fill in the inquiry form.

6. Call&Order
 
Would you like your customers to place orders via an automated system, allowing your agents to be employed more cost efficiently? Via voice response customers can enter their permanent telephone number which is then enriched with their address details so that products and/or brochures can be sent to the customer. If you would like to order this product immediately or receive more information, fill in the inquiry form.

7. Customer Satifaction Survey 

Would you like to know how satisfied your customers are with your organization? Using the Customer Satifaction Survey  module allows you to measure your customers' satisfaction level automatically and objectively. You can offer your customers the opportunity to take part in a survey without involvement from your call center employees. For more information, fill in the inquiry form.

8. Speech recognition
 
Would you like to provide your customers with information via speech recognition? By leaving a message (speech recognition) customers can automatically get an answer (text-to-speech) without the involvement of employees. It would for example be possible to provide spoken information about houses for sale after someone has provided his/ her postal code. If you would like to order this product immediately or receive more information, fill in the inquiry form.