Self Service Solutions SMS

Self Service Solutions SMS allows you to increase your return while reducing the costs per contact. By using several technologies you will turn your contact center into a profit-base component of your organization. MCXess has combined these services into packages. Of course we also offer tailor-made solutions.

The following Self Service packages can help to increase your return.

1. SMS Info

Do your customers wish you to continually or regularly send them information? Your customers can subscribe to your SMS service allowing them to regularly receive information, e.g. a monthly SMS subscription service providing bank balance details. If you would like to order this product immediately or receive more information, fill in the inquiry form.
 

2. SMS Call me Back

Would you like to receive specific contact details from your customers allowing you to contact them easily? Your customers send an SMS message to e.g. a shortcode MCXess and you will receive an SMS message or e-mail with the customer's telephone number and other information you may want to receive. If you would like to order this product immediately or receive more information, fill in the inquiry form.
 

3. SMS Dealer locator

Do you have offices in more than one location and would you like to provide information about the nearest location via SMS? By sending the postal code by SMS message, your customers can receive location specific information via SMS, such as address details and telephone numbers, opening hours and/or special offers, etc. If you would like to order this product immediately or receive more information, fill in the inquiry form.
 

4. SMS Track & Trace

Would you like to inform your customers about their order status? By entering the customer number and product number, the delivery status can be provided. If you would like to order this product immediately or receive more information, fill in the inquiry form.
 

5. SMS 2 Mail

Would you like to be able to send SMS messages to one or more e-mail addresses? Via SMS, customers can submit their reaction which is then sent to one or more e-mail addresses. If you would like to order this product immediately or receive more information, fill in the inquiry form.
 

6. SMS & Order

Would you like your customers to place orders via an automated system, allowing your agents to be employed more cost efficiently? Customers can send their address details via SMS which are then enriched with address details allowing you to send the products to the customer. If you would like to order this product immediately or receive more information, fill in the inquiry form.

7. SMS Barcode

Are you looking for a modern and environmentally friendly way to provide your customers with reduction coupons, loyalty cards or tickets? You can send your customers a barcode by SMS. This barcode can be scanned at the checkout to apply a reduction, as loyalty card or tickets and the correct details can be entered into your database at the same time. If you would like to order this product immediately or receive more information, fill in the inquiry form.

8. SMS Gateway

Does your database contain information that needs to be communicated to/ by your customers? Or would you like to set the specifications and fee of your SMS application yourself? By linking the application to your database you can record incoming messages, trigger outgoing messages or send multiple messages at different rates according to your own specifications. If you would like to order this product immediately or receive more information, fill in the inquiry form.