Customer Service Solutions SMS

Customer Service Solutions SMS are solutions aimed at optimizing the accessibility between you and your customers. MCXess has combined its services in a range of packages, allowing us to offer a suitable solution for any situation. Of course we also offer tailor-made solutions.

Select one of the following packages to optimize your accessibility:

1. SMS Response

Would you like to enable your customers to ask questions via SMS and have your employees react immediately from their PC via an on-line tool? Customers can react by sending an SMS message. When the mobile phone number of the customer is recognized, they can be called or sent a (flat fee or premium) SMS message. If you would like to order this product immediately or receive more information, fill in the inquiry form.

2. Mail2SMS

Would you like to send SMS messages to your customers from your e-mail system? You compose your e-mail message as you would normally; the SMS Manager translates this to an SMS message which your customer will receive on his/ her mobile phone. If you would like to order this product immediately or receive more information, fill in the inquiry form.

3. WebSMS

Would you like your customers to visit your website more often by enabling them to send free messages? Your customers will be able to log on to a customer portal on your website and send a specific number of messages per month. If you would like to order this product immediately or receive more information, fill in the inquiry form.

4. SMS Alert

Would you like to inform you customers proactively? Customers can subscribe to an SMS alert service via SMS. This service allows you to proactively inform your customers about specific topics, such as stock market information, the weather, traffic conditions, etc. If you would like to order this product immediately or receive more information, fill in the inquiry form.

5. SMS Reminder

Would you like to remind your customers proactively about appointments to, for example, cut no-show numbers? You can send your customers SMS messages with reminders about appointments, outstanding invoices, etc. using scheduled messages or links to your database. If you would like to order this product immediately or receive more information, fill in the inquiry form.

6. SMS Broadcast

Would you like to inform all or some of your customers all at once via SMS? SMS Broadcasting enables you to send one SMS message worldwide to your selected group at the touch of a button. If you would like to order this product immediately or receive more information, fill in the inquiry form.