Energy & Water

Holding on to your customers in a free market 

• Since 2004, Dutch energy and water suppliers operate on a free market. Customers are able to switch to a different supplier quite easily;
• You would like to counteract this churn and stimulate new customers to switch to your organization;
• You would also like to offer your customers appropriate information in case of calamities;
• You would like to reduce energy fraud;
• And to receive meter readings on time, allowing you to send out accurate final accounts;
  MCXess offers a broad range of solutions to match these challenges.

Reach your goals with MCXess
Increase your service levels and reduce your costs with our complete range of tailor-made accessibility solutions. We anticipate your needs and provide refreshing ideas for effective customer contacts. This is exactly why organizations such as the Nederlandse Energie Maatschappij and OASEN decided to work with MCXess.

Prevent customer switching and delayed payments
The SMS-to-call-service of MCXess makes it very easy for people to switch to your organization. Via an advertisement you invite your prospective customer to send an SMS message to your organization. This customer's ‘call’ is returned immediately in order to check details and start the switching process.
MCXess also offers an SMS service for customers that are 'careless' about payments. At the end of the payment term, the customer receives a reminder via SMS stating the outstanding amount and due date. This will improve your credit management and liquidity.

Report calamities proactively
How do you communicate in case of calamities? Did you ever consider sending an SMS message to all your customers in the affected area? Or would you prefer to use an automated outgoing call application to reach your customers? By proactively informing your customers, you prevent them from calling or e-mailing you en masse. This means that your call center does not get overloaded and, furthermore, you increase your service levels.

Automated submission of meter readings
Self Servicing can lead to large savings. MCXess can for instance fully automate the submission of meter readings. Together with his customer number, your customer can submit his meter readings via SMS or an incoming call application. You will receive the meter readings on time and be able to send out accurate final accounts.

Interested in finding out what the possibilities are for your organization? Then please contact:

MCXess

Telephone 0800-2MCXess (0800-2629377) 
E-mail  info@mcxess.com