OneContact
Overview
OneContact is the IP-based Multimedia Contact Center solution that offers full contact management across voice, video, instant messaging and e-mail. Its standards-based IP architecture addresses the need for a more flexible and cost efficient multimedia contact center.
OneContact delivered by MCXess, seamlessly integrates all media and enables multi-site contact centers in a distributed model. OneContact allows the deployment of new business models in the contact center, such as the hosted contact center and co-sourcing - and reduces total cost of ownership when compared to legacy applications
Visualization tools & statistics
This is a visual representation of OneContact. Here you will see the different tools are shown schematically together with a brief explanation.
 On demand Contact Center | OneContact |
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