Webshops

Gaining the fickle web shopper's confidence 

• For many web shoppers Google leads the way to your webshop. This means that webshops have to deal with much randomness and competition. You would like to retain the attention of the fickle internet shopper and win their trust. And it all has to happen within three seconds, otherwise you have lost your potential client;
• Of course you want every visitor to make a purchase;
• And at their turn, your customers expect accessibility 24 hours a day and orders to be handled correctly, also at peak times.

You will be able to meet all these challenges with the services offered by MCXess.

MCXess helps you achieve your goals
Realizing customer loyalty, gaining trust and stimulating repeat purchases. Guaranteeing 24 hour accessibility also during interruption of services or at peak times. Reducing the costs per customer contact.
For these and many other challenges, MCXess offers a smart mix of accessibility solutions. We support you and provide refreshing ideas for effective customer contacts. This is exactly why well-known Dutch webshops such as bol.com, Bart Smit, vliegwinkel.nl and Kijkshop opted to work with MCXess.

Personal contact and always accessible
Web chat offered by MCXess is an effective way to hold people's attention. It bridges the gap between the anonymous internet and personal contact. And if you see that a customer is struggling to complete a form, you can assist them in a chat session. An easy way to gain your potential customer's trust.
The call center back-up service of MCXess ensures that you will be accessible 24/7. This is the solution for your call center when you organization grows quickly and on peak days. The overflow is automatically routed to an external call center.

Satisfied customers with the appointment manager
Would you like to optimize the delivery process? Use the MCXess appointment manager. When a purchase has been made, it sends an order confirmation via SMS to your customer and also a reminder just before delivery. By informing your customers this way, you prevent them from calling or e-mailing you themselves. This means that your call center load is kept in check and moreover, you increase your service levels.

Customer contact
Customer contact registration of MCXess provides your call center with one clear overview of all contacts. It captures all relevant information so that your customer does not have to keep on repeating the same story during future calls.
You can use SMS actions such as SMS and Win or SMS and Vote to create more customer contact opportunities. Also you can use SMS campaigns as a teaser to draw customers to your webshop and create a sales opportunity.

Enquire about the possibilities for webshops at:

MCXess

Telephone +31(0) 20 - 472 22 88
E-mail directsales@mcxess.com