Travel & Leisure

Multi Channel customer contact optimizes your reservation processes  

• You wish to cosset your customer from start to finish and put them in a holiday mood as soon as they make a booking;
• You prefer to immediately inform your customers about changes in their bookings;
• After an event or holiday, you would like to find out what you can do to improve your service levels;
• Also at peak times, after a large media campaign, you want all calls and e-mails to be handled properly by your call center;

MCXess offers the Travel & Leisure sector everything required to achieve these objectives;

Cost effective contacts with the travel & recreational consumer

Creating the ultimate mood for booking a holiday or buying a concert ticket. Being accessible 24 hours per day, 7 days a week, also when normal service is interrupted or at peak times. This is what the Multi Channel accessibility solutions of MCXess can offer. MCXess aims at finding the ideal mix of communication channels for effective marketing activities and optimal reservation processes. We are also the right partner to ensure international accessibility. This is exactly why Dutch organizations such as Airtrade, Cheaptickets, Hotelspecials, Euromaster, Ticketbox and Libéma Vakantieparken opted to work with MCXess.

Enjoy your holiday Smith family!
Increase your customer interaction with our SMS services. Send your customers an SMS message, for example to wish them a happy holiday. You can also use the SMS services of MCXess to send your customers updates during an event or their stay in a holiday resort.
You can also automate aftercare with our customer satisfaction survey. You can use the results to optimize your service levels.

Absorbing peak traffic
Did you organize an event or media activity and is your call center unable to handle all these calls? A hosted contact center solution can provide you with additional capacity at short notice, without having to invest in hardware. Calls are automatically transferred to an external call center when queues become too long or the line is busy. Accessibility guaranteed.

Answer more customer questions 
With Self Servicing you increase your turnover while the costs per contact decrease. A question about a reservation or payment does not have to be answered by an 'expensive' agent. MCXess can automate this process.
An ideal tool to answer incoming questions is Unified Communications. This system integrates all communication channels. Would your customer appreciate a personal answer? Using web chat allows you to build a bridge between the anonymous internet and personal contact without your customer having to leave his home.

Interested to find out what the possibilities are? Then do not hesitate to contact:

MCXess

Telephone +31(0) 20 - 472 22 88

E-mail  directsales@mcxess.com