Retail

En large shop visits to increase your turnover 

• You would like to promote customer loyalty and stimulate repeat purchases, especially in a time when consumer spending is declining;
• Consumers first check out different options on the internet;
• You want to seduce your customers to immediately visit your shop or purchase your products online;
• You will only get 1 opportunity to sell and you certainly do not want to miss it;
• You will have to differentiate yourself from strong competition.
  

These are important objectives in the retail sector. MCXess will help you to achieve these objectives with for instance service numbers, Voice Response, dealer locators, mobile barcodes, SMS alerts, chats and micro payment tools. Dutch retailers such as Bart Smit, Kijkshop, Praxis, AKO and bol.com have already chosen to work with MCXess, to multiply the number of client contacts and improve the way they are handled.
 
With MCXess you create your own Unique Selling Points and will continually challenge your target group.

Start a campaign! Send an SMS to your target group
SMS offers many opportunities to stimulate your sales. The response to SMS is three times as high as to traditional media, such as free local weeklies. After all, people receive an SMS message personally, they are almost always read and (unlike printed reduction coupons) never forgotten at home!

Reduction coupons to mobile phones
SMS Alerts lead to increased shop visits. Another (more innovative!) idea: distribute reduction coupons by sending barcodes to your target group's mobile phones. Send lottery tickets that give customers a chance to win a product from your shop via SMS. Or involve customers by asking them to vote for their favorite.

More shop visits, plenty of sales opportunities, and an increased turnover potential.

Do not make your customers join the queue
Your shop (ping chain) is accessible by phone. You want to prevent that customers are put on hold when they call, end up at the wrong shop, never get an answer to their question or do not get put through. This is why MCXess offers postal code routing and area code recognition. MCXess is able to automatically give priority to top clients when they are in the queue or connect them to a personal agent or account manager. To prevent loss of calls (and therefore customers), MCXess is able to automatically route peak traffic (think of the Christmas period) to an external call center. 

Optimal accessibility for online shops
In this day and age many retailers have a webshop. Webshops and online consumers need different accessibility solutions. MCXess offers a wide range. Chat tools and solutions to immediately settle micro payments are just some of the options.

Would you like to find out what the possibilities are? Then do not hesitate to contact:

MCXess
Telephone +31(0) 20 - 472 22 88

E-mail  directsales@mcxess.com