Healthcare

Always accessible & providing personal care to clients & patients 

• Be accessible day and night to ensure your patients' health;
• Build a personal bond with clients/patients in spite of high numbers and pressure from within the organization;
• Always prevent phone queues and being put through to the wrong person time and time again;
• Immediately putting someone through to the correct contact person for the right consult ensures a positive first impression;
• Offer care and advice at a distance;
• Create loyal patients/ clients.
  

This is exactly why well-known Dutch organizations such as GGD Amsterdam, Zorg en Zekerheid, GGD Hart van Brabant, general practitioners and dentists, pharmacists, various hospitals, private hospitals, home care institutions, care centers and suppliers to the medical sector opted to work with MCXess.

Prevent appointment cancellations through Voice Response, SMS and E-Mail
All health care institutes have to deal with high numbers of appointment cancellations. GGD Amsterdam was able to reduce cancellations from 30 to 10%.
MCXess used automatic speech, SMS and e-mail messages to remind clients one day in advance about their upcoming appointment. GGD Amsterdam now enjoys a far more efficient schedule and a reduction of costs. Visitors to the GGD experience the reminders as a personal and pro-active service.

Health care at a distance with Unified Communications
Suppliers in the health care sector need to keep the costs per patient down without harming the quality of the care and personal attention. MCXess offers Unified Communications as the ideal tool to support consultancy and care at a distance. The tool allows patients/ clients to communicate via channels such as phone, e-mail, web chat and SMS. The tool automatically links information gained during those 'conversations' to the patient's Electronic Medical Record (EPD) which means less time is spent searching for information. Live webcam sessions between patient and physician are also possible. Or what about chat sessions with a group of patients to discuss an instruction video about administering insulin.
This allows care providers to reduce the number of house calls and the number of appointments at their own offices with less mobile patients. Improving service levels by always having access to the most up-to-date and personal patient details.

More clients & patients
MCXess allows you to give a personal touch to care at a distance.
MCXess offers a broad range of telecom solutions aimed at increasing your accessibility, improving your service, and often reducing the costs per contact.
Health care institutions benefit from contacts with more patients who are also more satisfied.

Interested in finding out what the possibilities are for your organization? Then please contact:

MCXess

Telephone 0800-2MCXess (0800-2629377) 
E-mail  info@mcxess.com